Terms and Conditions for UK Service Agreements

These terms and conditions set out the basis on which services are supplied to customers in the United Kingdom. They are designed to make the service booking process clear, explain how payments are handled, and outline the responsibilities of both parties. By placing a booking, requesting a quotation, or confirming an order, the customer agrees to be bound by these service terms in full, subject to any written variation agreed in advance. For the avoidance of doubt, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or client.

These UK service conditions apply to domestic and commercial work unless otherwise stated in a separate written agreement. They should be read together with any quotation, estimate, work schedule, or order confirmation provided before the service begins. If any term conflicts with a specific written agreement signed by both parties, the written agreement will take priority for that particular matter. All other provisions will remain in force.

We reserve the right to update these service terms and conditions from time to time to reflect changes in our operations, pricing structure, supplier costs, or legal requirements. Any updated version will apply to future bookings only unless expressly stated otherwise. It is the customer’s responsibility to review the most current version before confirming a new service request.

1. Booking Process

All bookings are subject to acceptance by us. A request for a quote, a call, an online enquiry, or any other form of enquiry does not create a binding contract. A contract is formed only when we confirm the booking in writing, verbally, or by other clear acceptance, and where applicable, when the required deposit or advance payment has been received. We may refuse a booking where we believe the requested service is unsuitable, unsafe, unlawful, outside our scope, or not commercially viable.

Before work begins, we may ask for details about the property, site conditions, access arrangements, timing, parking, equipment, utilities, and any special requirements that may affect the service. You must provide accurate and complete information. If the information supplied is materially inaccurate, we may revise the quotation, adjust the schedule, suspend the booking, or cancel the service without liability for any resulting delay or additional cost.

Once a booking is confirmed, you must ensure that the site is ready for the agreed service on the scheduled date and time. This includes providing safe access, necessary permissions, and any preparatory steps identified in advance. If we are unable to begin due to site conditions, lack of access, or failure to prepare, we may charge a call-out fee, waiting time, or rescheduling fee, where reasonable.

2. Pricing and Payment

Prices may be quoted as fixed fees, estimated fees, hourly rates, or a combination of these, depending on the nature of the work. Unless stated otherwise, quotations remain valid for the period specified in the quote and are based on the information available at the time. If the scope of work changes, if additional materials are required, or if unforeseen conditions arise, we may issue a revised quotation or additional charge before continuing.

Unless otherwise agreed in writing, payment is due in full on completion of the service or upon invoice where credit terms have been granted. We may require a deposit, part-payment, or pre-authorisation before confirming the booking or ordering materials. Deposits are non-refundable except where required by law or where we cancel the booking without cause. Late payments may incur statutory interest and any reasonable recovery costs permitted under applicable UK law.

All prices are stated in pounds sterling unless otherwise indicated. Where VAT applies, it will be shown separately or included as required by law. If a customer disputes any part of an invoice, the undisputed amount must still be paid by the due date. Any dispute should be raised promptly so that we may review it without unnecessary delay.

3. Cancellations, Rescheduling and No-Shows

You may cancel or reschedule a booking by giving notice in writing or through any agreed communication method. The amount of notice required may depend on the type of service, the materials already ordered, and the time reserved in our schedule. Where a booking is cancelled after preparatory work has begun, we may charge for labour, materials, admin time, and other losses reasonably incurred up to the point of cancellation.

If you cancel at short notice, fail to provide access, are absent at the agreed time, or otherwise prevent us from performing the service, this may be treated as a no-show or late cancellation. In such cases, we may charge the full or partial booking fee, depending on the circumstances and the amount of loss suffered. This is not a penalty; it is a genuine estimate of our costs and lost opportunity.

If we need to cancel or reschedule due to illness, unsafe conditions, equipment failure, supplier issues, or other events beyond our reasonable control, we will aim to notify you as soon as reasonably possible and offer an alternative date where available. Our liability for cancellation will be limited to refunding any amounts paid for work not carried out, unless otherwise required by law.

4. Customer Responsibilities

You must ensure that all instructions provided to us are accurate, lawful, and complete. You are responsible for obtaining any permissions, consents, permits, landlord approvals, or third-party authorisations required for the work, unless we have expressly agreed in writing to obtain them on your behalf. You must also disclose any hazards, hidden defects, sensitive materials, restricted areas, or other site-specific risks that may affect the service.

Where our service requires access to water, electricity, parking, storage, waste containment, or other facilities, you must provide these free of charge unless otherwise agreed. You are also responsible for protecting personal belongings, fixtures, decorations, and valuable items unless we have specifically agreed to handle them. We are not responsible for pre-existing damage, wear and tear, or issues caused by third parties.

You must not ask us to carry out any work that would breach health and safety obligations, planning restrictions, tenancy terms, product instructions, environmental rules, or criminal law. If we reasonably believe a request is unsafe or unlawful, we may refuse to proceed or stop work immediately. In such circumstances, you will remain liable for any work already completed and any reasonable costs incurred.

5. Liability and Limitations

We will perform services with reasonable skill and care consistent with the standards expected of a competent UK service provider. However, to the maximum extent permitted by law, we will not be liable for indirect loss, loss of profit, loss of business, loss of opportunity, or any consequential damage arising from the use of our services. Nothing in these service conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

If we are found liable for direct loss arising from our breach of contract, negligence, or failure to perform the service with reasonable care and skill, our total liability will be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by law. Any claim must be notified to us promptly and in any event within a reasonable time after the issue is discovered.

We are not responsible for delays or failures caused by events outside our reasonable control, including extreme weather, transport disruption, industrial action, supplier shortages, fire, flood, accident, power failure, or changes in law. Where such events occur, performance may be suspended for the duration of the event and any agreed timeframes will be extended accordingly.

6. Waste Regulations and Environmental Compliance

Where our service involves removal, handling, transfer, or disposal of waste, all activities will be carried out in accordance with applicable UK waste regulations and environmental requirements. Waste must be described accurately and segregated where necessary. The customer must not conceal hazardous, contaminated, prohibited, or special waste within general waste streams. Any incorrect description may lead to extra charges, refusal of collection, or referral to the appropriate authority where required by law.

We may require the customer to confirm the type, volume, and origin of waste before collection or disposal. Where waste is accepted by us, title and responsibility may transfer only in accordance with the relevant legal and operational arrangements. We reserve the right to decline certain materials, including but not limited to asbestos, clinical waste, chemicals, batteries, oil, gas cylinders, or items requiring specialist treatment, unless we have expressly agreed otherwise in writing and are authorised to handle them.

Customers must comply with any instructions we provide regarding preparation, containment, access, separation, or presentation of waste. If incorrect waste is supplied or if the waste is contaminated with prohibited items, we may charge additional disposal fees, remedial handling costs, and any third-party charges incurred. We may also suspend the service until the issue is resolved.

7. Complaints, Defects and Rectification

If you believe the service has not been performed in accordance with these terms, you must notify us as soon as reasonably possible and provide sufficient detail for us to investigate. We may ask to inspect the issue, request photographs, or arrange a return visit where appropriate. You must give us a reasonable opportunity to remedy any verified defect before arranging third-party intervention, unless immediate action is required to prevent further damage or comply with law.

If a defect is attributable to our workmanship, we may choose to repair, re-perform, or refund the affected part of the service, at our discretion and subject to applicable legal rights. This is without prejudice to any statutory rights the customer may have under UK consumer law or other applicable legislation. Any remedy will be proportionate to the nature of the issue and the extent of the proven loss.

8. Intellectual Property, Materials and Use of Work

Any documents, methods, designs, layouts, or other materials created by us remain our property unless otherwise agreed in writing. You are granted a limited right to use the deliverables for the purpose for which they were supplied. You must not copy, reproduce, sell, or distribute our materials in a way that breaches our rights or any third-party rights. Where we use customer-supplied materials or instructions, we are not responsible for infringement arising from those items unless we knowingly use them unlawfully.

Materials supplied by us remain our property until paid for in full, to the extent permitted by law. Risk may pass earlier or later depending on the nature of the service and any written agreement. You must take reasonable care of any goods left at your premises prior to full payment and must not dispose of or alter them without our consent.

9. Governing Law and Legal Terms

These UK service terms and conditions are governed by the laws of England and Wales unless another part of the United Kingdom applies by mandatory legal rule or by express written agreement. Any dispute arising from or in connection with these terms, the booking process, the payment arrangement, or the service itself will be subject to the exclusive jurisdiction of the courts of England and Wales, except where the law requires otherwise.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right or remedy shall operate as a waiver of that right or remedy. These service terms represent the entire agreement between the parties in relation to the relevant booking, subject to any mandatory consumer rights or statutory protections.

By confirming a booking, you acknowledge that you have read, understood, and accepted these terms and conditions for services. If you do not agree with any part of them, you should not proceed with the booking. These provisions are intended to create clarity, fairness, and a workable framework for delivering services professionally and lawfully.